Sr. Customer Success Engineer
$142,400–$264,300 year
On-siteSeattle, Washington, United States
Job Summary
Own the technical customer relationship for strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle. Build and advance tailored Customer Success Plans aligned to business objectives, guiding activation, adoption, and optimization while conducting health assessments, architecture reviews, and protection strategy evaluations. Assess recovery readiness, facilitate resilience simulations, and monitor adoption trends to proactively identify risks and develop mitigation plans. Partner with Account Executives to identify expansion opportunities and deliver executive-ready business reviews to stakeholders including CISOs and CIOs. Maintain a high-touch engagement model for high-value accounts with over $200,000 in annual recurring revenue, coordinating across teams to remove blockers and ensure consistent customer experiences.
Required Qualifications
- 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies
- Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
- Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects
- Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
- Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders
- Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes
- Proven consultative mindset with the ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges
- Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills
- Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
- VMCE certification required or obtained within an agreed-upon timeframe following hire
Desired Qualifications
- Advanced knowledge of the Veeam portfolio and data resilience technologies, including backup, recovery, cyber resilience, cloud data protection, and related solutions
- AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator Associate, Microsoft Azure Solutions Architect Expert, or equivalent cloud platform certifications
- Security-focused certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), CompTIA Security+, or equivalent
- Infrastructure and enterprise platform certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Windows Server certifications, Cisco Certified Network Associate (CCNA), or equivalent
- Experience working with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks
- Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.