Sr Customer Service Representative
On-siteLagunilla, Provincia de Limón, Republic of Costa Rica
EXPIREDLagunilla, Provincia de Limón, Republic of Costa RicaOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Manage invoicing, administration, order management, quotations, and master data for internal and external customers within the Shared Service Center. Respond promptly to customer requests, handle partner concerns, and process follow-ups while collaborating with sales, distribution, and finance teams to resolve issues. Maintain high data accuracy by applying operational regulations, utilizing CRM systems, and reviewing relevant daily reports. Participate in cross-training and assignments as needed to meet seasonal business requirements.
Required Qualifications
- Minimum of 2-3 years' customer service experience in an SSC/multinational/office environment
- High school graduate
- Proficient Microsoft Office user
- Must be able to lift 50 lbs
Desired Qualifications
- Experience with ERP systems preferred but not essential
- Bachelor's Degree preferred but not essential
- Candidates with meaningful experience and knowledge will also be considered
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