Sr. Customer Service Representative
On-siteLouisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-siteFull TimeSenior LevelLOGISTICSLarge
Full TimeSenior LevelLargeLOGISTICS
Job Summary
Serve as the primary point of contact for merchants, managing daily communications via phone, chat, and email while championing swift issue resolution. Forge partnerships with warehouse and development teams to execute requests flawlessly, proactively educating clients on service offerings and leading regular meetings to strengthen relationships. Identify opportunities for service upgrades and perform data analyses to evaluate credits and trends for continuous improvement. Mentor fellow representatives during office hours and act as a Subject Matter Expert within the Customer Service team.
Required Qualifications
- 3-5 years of proven experience in a dynamic Customer Service or Account Management role
- Bachelor's Degree or equivalent relevant work experience
- Stellar verbal communication, active listening, and de-escalation skills
- Strong written communication skills for crafting professional and effective emails and chat interactions
- Proficiency in basic computer applications and a willingness to master new software
- A positive, can-do attitude, a robust work ethic, and an unwavering desire to create 'Happiness' for our merchants
Desired Qualifications
- 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred
- Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus
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