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Sr Customer Service Representative
$55,000–$80,000 year
On-site · Logan, Utah, United States
Job Summary
As a Senior Customer Service Representative at Thermo Fisher Scientific, you will provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Collaborating with cross-functional teams, you'll uphold high standards of accuracy and professionalism while addressing customer inquiries and resolving issues. Preferred qualifications include strong communication skills, initiative, and experience with ERP systems. The role focuses on delivering outstanding service and maintaining effective relationships with internal and external stakeholders.
Required Qualifications
- Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
- Ability to handle complex customer requirements and manage escalations professionally
- Strong organizational skills with ability to prioritize multiple tasks effectively
- Demonstrated judgment and diplomacy in customer interactions
- Willingness to participate in cross-training and support activities as needed
Desired Qualifications
- Experience with ERP systems and CRM platforms
- Strong written and verbal communication skills in English
- Proficiency in Microsoft Office applications
- Experience in data accuracy and quality control
Additional Requirements
- Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process
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