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Sr Customer Service Representative
On-site · Bengaluru, Karnataka, India
Job Summary
Senior Customer Service Representative role handling administration, order management, quotations, and master data maintenance. Collaborate with cross-functional teams to deliver outstanding service, maintain accuracy, and meet SLAs. Utilize systems like Oracle JD Edwards, SAP, PRMS, Macola, and AS400 to process orders, ensure adherence to processes, resolve complex problems, and contribute to a positive customer experience. Based in the Bangalore, India location with night-shift flexibility and a focus on delivering high-quality service for global customers.
Required Qualifications
- Hands on experience on Order Management (3-5 years)
- Bachelor’s degree preferred (Arts, Science, Commerce, Business Administrations)
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