Sr Customer Service Representative

Respond to complex customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in. Place customer orders to ensure appropriate inventory levels and expedites backorders, including pulling inventory and preparing shipments. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition while maximizing industry margins. Provide coaching, guidance, and direction to less experienced representatives, assisting with locating items and resolving problems. May be assigned to one customer and may handle returns. Requires five years of related experience, excellent negotiation and communication skills, and a valid driver's license. Motion Industries is the largest global auto parts network, merging local expertise with a global scale.