Sr Customer Service Representative

Respond to customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or in-person. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition while maximizing industry margins. Build customer relationships to drive repeat business and support specific accounts by locating items, resolving problems, and assisting less experienced representatives. Manage inventory levels by sourcing products from branches, distribution centers, or suppliers, and determine cost-effective shipping methods. Place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order, expediting backorders, and preparing shipments. Handle customer returns and pull inventory for shipment. Requires three to five years of related experience, strong negotiation and communication skills, and a reliable driving record.