Sr Customer Service Representative

Senior Customer Service Representative at Motion Industries responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. The role involves in-depth knowledge of the company’s products and services, developing and broadening relationships with customers to fully understand needs, and providing guidance to less experienced Customer Service Representatives. Responsibilities include placing orders via telephone, fax, email, electronic methods, or walk-in; negotiating sale and purchase prices within parameters to influence gross profit; potentially adjusting non-contract pricing to meet customer demands; maintaining appropriate inventory levels; expediting backorders; sourcing products from branch, distribution center, or supplier inventories; determining cost-effective shipping methods; handling customer returns; coaching and guiding junior staff; responding to complex inquiries with quotes and order entry; and performing other duties as assigned.