Sr Customer Service Representative

Respond to complex customer inquiries, provide quotes, and handle order entry via telephone, fax, email, or counter sales. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition while maximizing industry margins. Build relationships to drive repeat business, maintain appropriate inventory levels, and expedite backorders. Source products from branch, distribution center, or supplier inventory, determine cost-effective shipping methods, and manage customer returns. Provide coaching and guidance to less experienced representatives, assist with locating items and resolving problems, and may oversee quality or safety in the branch. Requires five years of related experience, strong negotiation and communication skills, and excellent computer proficiency.