Sr. Customer Service Engineer
On-siteSomerset, New Jersey, United States
Somerset, New Jersey, United StatesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Troubleshoot and repair technology-based products in end-user computing environments, including PCs, desktops, laptops, tablets, and printers. Provide desk-side support for client VIPs, execute Install/Move/Add or Change (IMAC) activities, and respond to change management requests involving new equipment installation. Communicate proactively with end-users and service desk personnel regarding arrival times, repair estimates, and status updates while maintaining established customer service metrics. Adhere to all documented service operations policies and procedures, including OEM certifications and ITIL methodologies.
Required Qualifications
- U.S. Citizenship
- Technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Desired Qualifications
- A+ certification
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