Sr. Customer Enablement Practitioner - Network Architect
Remote
Job Summary
Lead technical engagements for complex customer needs by running discovery sessions, scoping voice projects, and leading end-to-end migrations including PBX-to-cloud transitions. Architect enterprise voice network solutions involving SIP trunking, QoS, and PBX/UCaaS connectivity while troubleshooting root causes for quality and routing issues. Conduct capacity planning, security hardening, and failover design to size bandwidth and identify bottlenecks, serving as the primary technical escalation point for sophisticated customers. Coordinate with carriers and vendors for circuit provisioning, document topologies and dial plans, and submit structured product feedback based on observed gaps. Maintain deep specialty lane proficiency across RingCentral products and contribute to internal knowledge resources while participating in beta initiatives.
Required Qualifications
- Minimum 8 years of hands-on technical work in voice network engineering, post-sales, professional services, or solutions engineering
- direct voice network design and implementation responsibility
- Experience on the vendor side or enterprise/client side in a hands-on voice network engineering capacity
- Personal ownership of voice network architecture for enterprise environments
- ability to walk through the call flow
- SIP trunk configuration
- failure modes
- QoS/automation scripting
- design tradeoffs
- Protocol fluency
- configured SIP
- RTP
- QoS
- codecs
- read vendor documentation critically
- debugged call quality and routing failures
- designed failover/redundancy logic
- Demonstrated scripting/automation capability with tools like Python, Ansible, or equivalent voice/network automation platforms
- SBC or SD-WAN experience
- designed or assessed a session border controller
- SD-WAN
- or equivalent voice-aware network deployment in a production context
- Has personally responded to voice outages or call quality degradation in production and recovered them
- can describe what broke
- the diagnostic process
- and the fix
- Implemented a PBX-to-cloud or SIP trunking migration end-to-end
- dial plan design
- carrier configuration
- and go-live support
Desired Qualifications
- Relevant platform certifications strongly preferred: Cisco (CCNP Collaboration/CCIE Collaboration), Avaya, Microsoft Teams Voice, RingCentral certifications, CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent
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