SR CUSTOMER CARE SPECIAL
$47,840–$52,000 year
On-siteLos Angeles, California, United States
Job Summary
Lead the Resident Services department by setting Service Excellence standards, managing move-ins, service requests, and resolving resident complaints and conflicts. Mediate disputes, enforce parking regulations, and ensure all resident interactions are efficient and documented. Develop the quarterly events calendar, monitor online satisfaction scores on Yelp and Apartmentratings, and drive internal contests to improve reputation. Conduct daily meetings with Maintenance Managers to confirm move-out inspections, inspect common areas and property balconies, and assist with lease renewal programs. Handle online web calls via Yardi Voyager, close work orders, and complete administrative reporting while maintaining knowledge of community policies.
Required Qualifications
- High school diploma or equivalent experience
- 2-5 years' experience within a customer service management capacity within Property Management and or similar role in other customer facing environments
- at least 3 years of non-management customer service responsibilities
- General computer skills
- Must pass background and drug test screening
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
- Constantly positions self to bend, stoop, reach, lift
- Occasionally lift/move/carry up to 25lbs with/without assistance
- Frequently lift/move/carry 5lbs
- Ability to remain in a stationary position for extended periods of time
- Ability to observe details at close range (within a few feet of the observer)
- Constantly operates computer, 10-key and other office productivity machinery
- Constantly works in low to moderate noise levels
- Constantly works in outdoor weather conditions
Desired Qualifications
- Knowledge of Fair Housing preferred
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