Sr. Customer Assistance Representative- Wooster
$34,320–$34,320 year
On-siteWooster, Ohio, United States
Wooster, Ohio, United StatesOn-siteFull Time$34,320–$34,320 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Take incoming calls for reservations, rate quotes, and customer inquiries while providing information and resolution. Manage outgoing calls for callback management, accounts receivable, and miscellaneous tasks. Meet and greet customers face-to-face to assess rental needs, provide directions, and assist with vehicle returns and check-ins. Process transactions, clean vehicles, and perform administrative functions including billing support and report generation. Notify management of vehicle issues and maintain accurate logs.
Required Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be able to work the following schedule(s) Monday: 7:30AM-5:00PM (1HR LUNCH)Tuesday: 7:30AM-5:00PM (1HR LUNCH)Wednesday: 7:30AM-5:00PM (1HR LUNCH)Thursday: 7:30AM-5:00PM (1HR LUNCH)Friday: 7:30AM-5:00PM (1HR LUNCH)
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