Sr. Customer Assistance Representative - Mount Vernon
$39,624–$39,624 year
On-siteMount Vernon, Illinois, United States
Job Summary
Take incoming calls for reservations, rate quotes, and general inquiries while managing outgoing callbacks, accounts receivable, and miscellaneous tasks. Meet and greet customers in person or over the phone to assess rental needs, provide directions, and process returns, check-ins, and exit kiosk transactions. Assist with vehicle condition assessments, notify management of maintenance issues, and clean interiors and exteriors as needed. Perform administrative functions including billing support, account transfers, and report generation. May sell optional protection products, upgrades, and fuel options. This role requires a valid driver's license, one year of customer service experience, and works a 47-hour week with Monday through Friday shifts from 7:30am to 6:00pm, Saturday mornings every other week, and Sunday off.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
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