Sr. Customer Assistance Representative - Jefferson City
$39,624–$39,624 year
On-siteJefferson City, Missouri, United States
Job Summary
Take incoming calls for reservations, rate quotes, and general inquiries while providing information and resolution to customers, insurance companies, dealerships, and vendors. Manage outgoing calls for callback management, accounts receivable, and miscellaneous tasks. Meet and greet customers in person, provide directions, assess rental conditions upon return, and process check-ins and exit kiosk transactions. Assist with vehicle maintenance notifications, clean interiors and exteriors, and perform administrative functions including billing support, accounts receivable, and key logs. Understand rental terms, vehicle features, and services while effectively marketing the company during customer interactions. May sell optional protection products, upgrades, and fuel options.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 3 years
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