Sr. Customer Assistance Representative - Columbia
$39,624–$39,624 year
On-siteColumbia, Missouri, United States
Job Summary
Take incoming calls for reservations, rate quotes, and general inquiries while managing outgoing callbacks, accounts receivable, and miscellaneous assignments. Provide high-level customer service by assessing rental needs in person and over the phone, meeting and greeting customers, providing directions, and assisting with vehicle condition assessments, returns, check-ins, and exit kiosk transactions. Effectively market the company during customer pickups and drop-offs, communicate rental terms and vehicle features, and sell optional protection products, upgrades, fuel options, and additional equipment. Notify management of vehicle problems and required maintenance, clean vehicle interiors and exteriors, and perform administrative functions including billing support, accounts receivables, and report generation. This role offers a $19.05 hourly wage with a 47-hour work week (Monday through Friday 7:30am–6:00pm, Saturday 9:00am–12:00pm every other day, Sunday off) at Enterprise Mobility locations in Columbia, MO.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 3 years
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