Sr. Customer Account Specialist - Walmart
$90,000–$143,000 year
On-siteSales, São Paulo, Brazil
Job Summary
Drive category growth and achieve annual sales and commercial spend targets across assigned accounts, channels, and product categories. Develop category-driving business plans including new item presentations, 4P-focused initiatives, and customer presentations. Partner with account management, sales finance, commercial development, retail, shopper marketing, supply chain, and insights teams to execute sales fundamentals and deliver objectives. Analyze category reports to identify opportunities, transform shopper insights into action, and manage commercial spend to meet volume and trade goals. Collaborate on monthly financial reconciliation and communicate forecast information to stakeholders. Customize selling stories regarding assortment, pricing, promotions, and merchandising tactics. Participate in developing Customer Category Business Plans and provide training to analysts through the PDP process.
Required Qualifications
- University Degree (BA/BS) or equivalent experience
- minimum 5 years of related work experience
- At least 1 year of account management, customer-facing, or comparable commercial experience
- Proficiency in Excel and PowerPoint
- Strong presentation skills
- Experience in leading/owning projects on previous teams
- Successfully delivered on KPI objectives in previous roles
- Good working knowledge of channel of trade customer base in Grocery, Mass and New Business
- Demonstrates a thorough understanding of the sales fundamentals
- Strong communication skills, both oral and written
- strong judgement in decision making
- good problem solving skills
- thinks strategically
- a customer service orientation
- Takes the initiative to execute with minimal supervision
- Challenges current processes, generating innovative suggestions that improve performance even beyond own role
- Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact
- Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity
- Proactively identifies opportunities beyond what is expected in own role
Desired Qualifications
- University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience preferred
- At least 1 year of account management, customer-facing, or comparable commercial experience preferred
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