Sr. Coordinator, Bank Operations Levies and Garnishments
On-siteAlabang, Calabarzon, Republic of the Philippines
Job Summary
Manage, sort, and prepare incoming legal orders for upload to the legal module system, including scanning and digital filing of levies and garnishments. Monitor and manage the special processing mailbox, CSC management system, and Omnibus, while partnering with Levies & Garnishment Processors to escalate issues, identify trends, and track volume. Resolve unidentified legal orders using problem-solving skills and conduct quality checks on complex cases. Communicate effectively with customers and external agencies to ensure precise intake and processing. Handle other duties as assigned in a fast-paced back office environment, including night shift coverage.
Required Qualifications
- Two (2) years college level education or equivalent work experience
- At least two (2) years experience in a call center environment or any equivalent work experience
- At least one (1) year of experience using Microsoft Office or Google Suite
- Strong communication and problem solving skills
- Excellent organizational skills, time management skills, and attention to detail is a must
- Candidates must be amenable to a night shift schedule
Desired Qualifications
- At least 2 years of customer service or banking experience
- Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services
- Experience in U.S. banking processes is an advantage
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