Sr. Consumer Loan Specialist - Sales Customer Service
$36,000–$36,000 year
On-siteConyers, Georgia, United States
Job Summary
Originate new loan business by evaluating customer needs to recommend consumer loan and voluntary product solutions. Complete loan applications, proposals, and offers for new borrowers while following up with pending applicants. Assist potential borrowers by explaining the loan process and answering questions regarding loan products and processing. Take ownership of customer concerns and work with management to formulate strategies for potential problem loans. Close loans, assemble folders, and break down files. Provide excellent customer care through daily transactions, inquiries, and problem resolution. Process insurance claims, follow-ups, and payments daily while maintaining the insurance log. Adhere to corporate, legal, and regulatory policies regarding compliance. Answer incoming phone calls and check voicemail. Assist the Branch Manager with daily initialization, preparing deposits, and importing live checks. Consistently meet or exceed loan goals while servicing a complex consumer loan portfolio.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years of experience in a goal oriented, incentive based sales role
- Professional demeanor
- Positive attitude
- Strong communication and customer relations skills
- Ability to work well independently
- Dedicated team member
- Ability to work in a fast-paced environment
- Proficiency with Windows
- Proficiency with Microsoft Office Suite
- Valid driver's license
- Reliable transportation
- Auto insurance
- Willingness to comply with our company policy regarding employment credit check
- Willingness to comply with our company policy regarding background checks
- Willingness to comply with our company policy regarding drug screening
- Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products
Desired Qualifications
- 1+ years of experience in the consumer finance industry
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