Sr. Consumer Lending Specialist
$31,200–$31,200 year
On-siteFlint, Michigan, United States
Flint, Michigan, United StatesOn-siteFull Time$31,200–$31,200 yearSenior LevelHigh School Or Equivalent
Full TimeSenior LevelHigh School Or Equivalent
Job Summary
Drive multi-channel customer acquisition and loan sales while managing complex portfolios and exceeding branch financial objectives. Deliver personalized financial solutions, execute targeted marketing outreach, and lead collection activities to ensure strong portfolio growth and retention. Serve as a subject matter expert by mentoring colleagues, sharing best practices, and recommending process improvements to support branch strategic initiatives. Maintain strict adherence to federal and state regulations and company policies while ensuring accurate documentation and cash controls. Travel within the division for banking, staffing, and special events.
Required Qualifications
- High School Diploma or equivalent
- Some college
- Valid driver's license
- Access to insured, reliable transportation
- Ability to travel within division
- Must be 18 (or 19 in AL)
- Eligible to work in the USA
- Ability to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR)
- Regular and punctual attendance
- Ability to stand for long periods of time
- Ability to sit occasionally
- Ability to walk
- Ability to bend
- Ability to squat
- Ability to kneel
- Ability to push/pull
- Ability to reach
- Ability to twist
- Ability to frequently lift less than 10 lbs
- Ability to occasionally lift up to 20 lbs
- Ability to drive
- Ability to type
- Ability to perform data entry
- Ability to grasp
- Ability to transfer items between hands and/or to another person or receptacle
- Ability to perform housekeeping/cleaning including exposure to cleaning chemicals
- Ability to use office equipment to include computers
- Ability to work alone on occasion
- Ability to interact professionally and exhibit appropriate social skills
- Ability to negotiate payment terms
- Ability to effectively communicate loan requirements
- Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and employees
- Ability to use computer programs required to process customer transactions
- Ability to follow procedures in the normal course of business
- Ability to develop and maintain business relationships
- Expert knowledge of company policies, state and federal regulations
- Expert knowledge of federal and state regulations
- Ability to maintain highest standards in cash controls and security
- Ability to excel in documentation accuracy and completeness
- Ability to achieve superior results in collection activities
- Demonstrated track record of high performance in sales and/or customer service
- Proven success in meeting or exceeding goals
- Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections
- Documented results in customer relationship management
- Documented results in revenue growth
- Strong math skills
- Ability to count cash
- Professional verbal communication by phone and in person
- Ability to read, write, evaluate, and apply complex and detailed information
- Ability to champion customer relationships
- Ability to lead community marketing initiatives
- Ability to develop strategic partnerships
- Ability to execute targeted outreach programs
- Ability to serve as a subject matter expert
- Ability to share best practices
- Ability to mentor colleagues
- Ability to exemplify company core values
- Ability to handle customer relationships
- Ability to serve as a role model in team environment
- Ability to share expertise with colleagues
- Ability to recommend process improvements
- Ability to support branch strategic initiatives
- Ability to participate in knowledge sharing
- Ability to contribute operational enhancements
- Ability to exceed individual and branch sales goals
- Ability to deliver exceptional customer experiences
- Ability to manage complex loan portfolios
- Ability to provide financial solutions aligned with customer goals and needs
- Ability to drive sustainable growth
- Ability to mentor team members
- Ability to actively contribute to branch success
- Ability to execute with expert knowledge of federal and state regulations
- Ability to ensure strict adherence to established company policies, procedures, and practices
- Ability to excel in multi-channel customer acquisition
- Ability to consistently surpass sales goals
- Ability to lead by example
- Ability to actively contribute to branch success through exceeding performance metrics
- Ability to excel in marketing and collection efforts
- Ability to demonstrate expertise in customer relationship management
- Ability to demonstrate analytical skills
- Ability to demonstrate proven success in sales and customer acquisition
- Ability to ensure compliance with policies, procedures, and laws governing our industry/business and employees
Desired Qualifications
- Bi-Lingual Spanish
- Some college preferred
- Ability to read, write, evaluate, and apply complex and detailed information
- Ability to work alone on occasion
- Ability to interact professionally and exhibit appropriate social skills
- Ability to negotiate payment terms
- Ability to effectively communicate loan requirements
- Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees
- Ability to use computer programs required to process customer transactions
- Ability to follow procedures in the normal course of business
- Ability to develop and maintain business relationships
- Ability to maintain highest standards in cash controls and security
- Ability to excel in documentation accuracy and completeness
- Ability to achieve superior results in collection activities
- Demonstrated track record of high performance in sales and/or customer service
- Proven success in meeting or exceeding goals
- Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections
- Documented results in customer relationship management
- Documented results in revenue growth
- Strong math skills
- Ability to count cash
- Professional verbal communication by phone and in person
- Ability to champion customer relationships
- Ability to lead community marketing initiatives
- Ability to develop strategic partnerships
- Ability to execute targeted outreach programs
- Ability to serve as a subject matter expert
- Ability to share best practices
- Ability to mentor colleagues
- Ability to exemplify company core values
- Ability to handle customer relationships
- Ability to serve as a role model in team environment
- Ability to share expertise with colleagues
- Ability to recommend process improvements
- Ability to support branch strategic initiatives
- Ability to participate in knowledge sharing
- Ability to contribute operational enhancements
- Ability to exceed individual and branch sales goals
- Ability to deliver exceptional customer experiences
- Ability to manage complex loan portfolios
- Ability to provide financial solutions aligned with customer goals and needs
- Ability to drive sustainable growth
- Ability to mentor team members
- Ability to actively contribute to branch success
- Ability to execute with expert knowledge of federal and state regulations
- Ability to ensure strict adherence to established company policies, procedures, and practices
- Ability to excel in multi-channel customer acquisition
- Ability to consistently surpass sales goals
- Ability to lead by example
- Ability to actively contribute to branch success through exceeding performance metrics
- Ability to excel in marketing and collection efforts
- Ability to demonstrate expertise in customer relationship management
- Ability to demonstrate analytical skills
- Ability to demonstrate proven success in sales and customer acquisition
- Ability to ensure compliance with policies, procedures, and laws governing our industry/business and employees
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.