Sr. Consultant, Technical Solutions
$127,300–$216,100 year
HybridAtlanta, Georgia, United States or Denver, Colorado, United States
Job Summary
Act as the primary technical point of contact for clients launching new Visa products and services in the Rewards and Loyalty space, addressing complex technical challenges. Maintain deep product knowledge in Credit, Account Level Management, and similar offerings across North America while consulting with internal partners to structure effective implementations and optimize performance. Manage escalated data quality and interchange problems by interfacing with Product, Operations, and client technical teams to resolve high-complexity issues. Plan, direct, and coordinate activities for North America rewards and loyalty solutions, utilizing strong problem-solving abilities to analyze root causes and implement effective solutions. Perform business analytics and performance monitoring to ensure effective client adoption, proactively identify process optimization opportunities, and contribute to technical documentation and knowledge base improvements. This hybrid role requires 2-3 office days per week and includes on-call rotational support for East and West Coast hours.
Required Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Excellent communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders
- Must have a full professional proficiency in English
- Strong ownership mindset with an innovative and collaborative approach, driving continuous improvement and fostering teamwork
- High adaptability to new technologies and a willingness to continuously learn and integrate emerging tools and methodologies
- Proven experience in leveraging Generative AI tools to enhance individual performance and drive process efficiencies within their team
- A self-starter, ability to work independently with strong organization and issue resolution management skills
- Proficiency in providing consultative support to external clients and identifying business needs and operational opportunities
- Strong leadership and problem-solving abilities, with a track record of identifying issues, analyzing root causes, and implementing effective solutions
- Extensive experience in using project management methodology to plan, execute, and deliver projects successfully
- Deep understanding and experience with technical concepts, and proactively stays up to date with industry trends and emerging technologies
- Excellent business ethics
- Must be able to lift 50 lbs
Desired Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 7 or more years of responsible experience in an implementation support role in software, financial or information services
- 4+ years of Payment Industry experience
- Additional experience with credit card portfolios is a plus
- Experience supporting web-based API technologies - JSON, REST/SOAP
- Experience with SharePoint, JIRA, Dynamics, and/or Wikis (Confluence)
- Experience working with cross-functional/cross-departmental teams
- Executive-level written/verbal communication/interaction skills
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