Sr. Consultant, Client Success
$127,300–$204,100 year
On-siteAtlanta, Georgia, United States
Job Summary
Oversee the implementation of new Visa products by coordinating with client and internal teams to expedite readiness and maximize adoption. Build and sustain a trusted client advocate status by executing forward-looking Client Success Plans that track product adoption, performance, and operational goals. Drive initiatives to improve client adoption of self-service tools while staying current on local market trends, payment processing trends, and regulatory environments to generate new sales leads. Establish working relationships with cross-functional subject matter experts to resolve complex client issues and optimize performance through operational reviews and escalation management. Develop client education materials, including webinars, to ensure readiness for new rules and business enhancement releases. Lead periodic operational reviews with clients and Visa stakeholders to deliver a consistent 360-degree view of the client experience. Act as the escalation point for managing significant issues and major incident responses as needed. Coordinate with global, regional, and in-market Client Success team members to maintain continuous client visibility.
Required Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- at least 3 days in office
- Intermediate proficiency in the following skills: Building client relationships - Build credibility and create trust-based relations; partner with clients to build their business
- Intermediate proficiency in the following skills: Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships
- Intermediate proficiency in the following skills: Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
- Intermediate proficiency in the following skills: Client engagement - Communicate clearly and effectively with clients
- Intermediate proficiency in the following skills: Proactiveness - Think ahead and take action
- Intermediate proficiency in the following skills: Critical thinking - Take ownership over problems and find creative solutions to complex problems
- Experience in building credibility and creating trust-based relations; partnering with clients to build their business
- Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships
- Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions
- Experience in communicating clearly and effectively with clients
- Experience in thinking ahead and taking action
- Experience in taking ownership over problems and finding creative solutions to complex problems
- Experience analyzing data and translating findings into actionable business recommendations
- Experience in communicating complex technical terms and/or processes in business language tailored to client
- Experience in achieving results as part of an effective team across countries and time zones
- Experience in payment industry trends, threats, competitors, and regulatory environments
- Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking
- All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work
Desired Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis
- Able to communicate complex technical terms and/or processes in business language tailored to client
- Self-starter able to achieve results as part of an effective team (across countries and time zones)
- Able to effectively prioritize and multi-task under deadlines
- Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
- In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
- Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.