Sr. Collections Analyst

Job Summary

Required Qualifications

• •Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• •5+ years of Accounts Receivable, commercial collections, or related finance experience, including experience in a senior-level or lead collections role
• •Proven ability to manage customer portfolios and drive collection performance in a business-to-business environment
• •Strong knowledge of collections, aging management, account reconciliations, dispute resolution, and payment discrepancy management
• •Experience resolving unapplied cash, short payments, deductions, remittance issues, and other Accounts Receivable exceptions
• •Demonstrated cross-functional expertise within Accounts Receivable, with the ability to provide backup support for collections, cash application, reconciliations, and other key AR functions
• •Strong analytical, organizational, problem-solving, and decision-making skills
• •Excellent written, verbal, negotiation, and customer communication skills
• •Ability to collaborate effectively with Sales, Finance, Operations, Channel Partners, and customers
• •Proficiency with ERP systems, Microsoft Excel, and Accounts Receivable reporting tools
• •Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality
• •High level of accountability, attention to detail, and customer service focus
• •Collaborative, adaptable, and committed to supporting team and organizational goals
• •Must be capable of lifting 30 pounds
• •Must use assistance when lifting 50 or more pounds

Desired Qualifications

• •Relevant professional experience, training, and demonstrated performance in Accounts Receivable, Collections, or Finance will be strongly considered in lieu of a degree
• •Relevant professional experience may be accepted in lieu of the stated educational requirements
• •Experience managing strategic, high-value, or complex customer accounts
• •Experience serving as a liaison between customers, Sales Representatives, Sales Operations, Channel Partners, and internal stakeholders to facilitate dispute resolution and accelerate payment collection
• •Experience leading process improvement initiatives that improve collections performance, reduce aging, strengthen controls, and enhance cash flow
• •Experience supporting ERP implementations, Accounts Receivable system enhancements, reporting automation initiatives, or other technology-driven process improvements
• •Experience supporting cash application, account reconciliation, and unapplied cash resolution activities within an Accounts Receivable environment
• •Experience working in a multi-entity, global, business environment
• •Strong knowledge of B2B collections, accounts receivable, credit management, and dispute resolution
• •Proven ability to collect past-due balances, negotiate payment commitments, and resolve complex account issues
• •Ability to analyze aging reports and payment trends to identify risk and prioritize collection efforts
• •Strong communication and relationship management skills with customers and internal stakeholders
• •Proficiency with ERP systems and Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and collections reporting
• •Strong organizational, problem-solving, and time-management skills
• •Demonstrated leadership ability to mentor team members, lead initiatives, and drive continuous improvement in collections processes