Sr. CMS Operations Specialist (Hybrid)
$74,367–$110,000 year
HybridChicago, Illinois, United States
Job Summary
Lead CMS Operations & Workflow Management for the university's enterprise website, managing intake, prioritization, and execution of web requests through JIRA while coordinating work across stakeholders to ensure timely delivery. Provide advanced Sitecore administration, configuring content, templates, and components to support migrations, page development, and ongoing optimization alongside developers. Consult with colleges and departments on content strategy, information architecture, SEO, and accessibility, using analytics to recommend continuous improvements that enhance engagement. Serve as a technical resource and mentor by developing documentation, delivering training, and promoting Sitecore governance best practices to improve operational efficiencies and organizational knowledge.
Required Qualifications
- Bachelor's degree in Marketing, Communications, Journalism, Information Systems or related field
- 5+ years of hands-on experience administering and managing websites within a native Sitecore CMS environment
- Demonstrated experience managing enterprise CMS operations and large-scale website initiatives
- Experience managing workflows through project management and ticketing systems such as JIRA
- Experience collaborating with developers, UX designers and cross-functional digital teams
- Experience with information architecture, SEO, accessibility and web governance
- Strong analytical skills using Google Analytics or comparable web analytics platforms
- Experience developing CMS documentation, training and best practices for distributed content authors and internal teams
- Excellent project management, organizational and customer relationship management skills, with the ability to manage multiple concurrent priorities
- Advanced expertise administering and managing enterprise websites within the Sitecore Content Management System (CMS)
- Experience in website management, information architecture, digital communications, content strategy and web governance
- Strong understanding of CMS architecture, content lifecycle management and enterprise web best practices
- Experience using project management and ticketing platforms (e.g., JIRA) to manage work intake, prioritize requests and support Agile workflows
- Excellent analytical and problem-solving skills, including the ability to troubleshoot complex CMS and content issues
Desired Qualifications
- Experience analyzing quantitative and qualitative data using web analytics tools (e.g., Google Analytics) to inform content optimization and user experience improvements
- Demonstrated ability to mentor colleagues and serve as a technical resource on Sitecore capabilities and CMS operations
- Proficiency with web authoring tools, content management systems and Adobe Creative Suite (Photoshop or equivalent)
- Excellent written, verbal and editorial communication skills
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