Sr. Cloud Service Delivery Manager
HybridHuizen, North Holland, The Netherlands
Job Summary
Champion the customer experience by managing assigned enterprise accounts, building Customer Success Plans, and partnering with sales to drive renewals and organic growth. Lead performance monitoring, host capacity assessments, and oversee budgets to ensure profitability while maintaining Service Level Agreements. Manage complex, global solution portfolios requiring engagement outside normal hours, including critical situation management and ITIL process adherence. Proactively escalate urgent issues, conduct root cause analysis, and implement data-driven process enhancements to resolve pre- and post-delivery concerns. Ensure security policies are followed and provide regular feedback on products and costs to drive continuous improvement.
Required Qualifications
- 8+ years of service account management, customer success management, project management, consulting, or related role experience
- Fluency in Dutch language
- Proof of right to work in work location
Desired Qualifications
- Experience in at least one vertical market
- ITIL qualified
- Bachelor's degree or technical certification(s)
- Excellent communication skills
- Ability to work well under pressure
- Ability to establish and maintain strong customer relationships
- Experience in presenting to end users
- Aptitude to learn and understand technical concepts, structures, requirements, environments, etc.
- Ability to influence, collaborate, and direct the work of other functional teams across organizational boundaries
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