Sr. Clinic Operations Specialist - Northern California (Remote)
$91,000–$106,400 year
RemoteUnited States or Los Angeles, California, United States
Job Summary
Own the physical readiness and daily management of Northern California clinic locations, including hands-on setup of brand-new spaces and direct support for therapists. Identify and resolve physical or administrative roadblocks such as access controls, inventory, and room bookings with durable, scalable solutions. Serve as the primary local point of contact for therapists, empathetically resolving platform and scheduling issues while collaborating with internal teams on provider onboarding. Ensure daily clinic operations run smoothly, reliably, and efficiently across San Francisco, Oakland, San Jose, and Sacramento. Work in-office up to five days a week with a flexible schedule based on site launches and real-time needs, plus travel up to 75% to lead on-the-ground launches outside the region.
Required Qualifications
- 3+ years of hands-on operational experience, with a background in office operations, property management, event management, or customer service
- Demonstrated track record of independently identifying and resolving physical or administrative roadblocks (e.g., access controls, lost keycards, inventory, room bookings) with durable, scalable solutions rather than temporary fixes
- Full accountability for ensuring daily clinic operations run smoothly, reliably, and efficiently for providers and patients
- Strong written and verbal abilities to clear roadblocks and align stakeholders
- Ability to serve as the primary local point of contact for therapists, empathetically resolving platform and scheduling issues
- Track record of collaborating seamlessly with internal teams, including Support, Marketing, and Provider Success
- Proficient in Google Sheets with basic data visualization skills
- Ability and eagerness to quickly master proprietary software and operational tools (e.g., custom Ops Apps, Hex dashboards)
- Must reside in the SF Bay Area with a reliable means to commute regularly across four primary clinic locations: San Francisco, Oakland, San Jose, and Sacramento
- Ability to be in-office up to 5 days a week; schedule will flex across locations based on site launches, provider onboarding, and real-time operational needs
- Willingness to travel up to ~75% to lead on-the-ground launches for new clinic locations outside Northern California
Desired Qualifications
- 1+ year(s) experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking)
- 1+ years experience at a high-growth start-up
- Strong analytical skills with an eagerness to dig deep into office performance data
- Ideal candidates will proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.