Sr. Client Service Specialist - Third Shift
On-site · Buckeye, Arizona, United States
Job Summary
The Sr. Client Service Specialist will respond to orders and general client inquiries, resolving complaints and issues related to orders and delivery. Responsibilities include documenting problem areas, advising clients of the best solutions, and ensuring follow-up for resolution. Key skills required include client service, quality focus, and problem-solving, along with knowledge in freight forwarding. Candidates must have a High School Diploma or GED and 2-4 years of client service experience, with potential certification in relevant areas.
Required Qualifications
- High School Diploma or GED
- 2-4 years client service experience
- Professional certification may be required in some areas
Desired Qualifications
- Proficiency in client service skills
- Quality focus
- Problem-solving abilities
- Knowledge of freight forwarding
- Strong documentation skills
- Effective listening skills
- Conflict resolution abilities
- Ability to multi-task
Additional Requirements
- Must pass pre-employment substance abuse testing
- Successful completion of E-Verify Check
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