Sr. Client Service Specialist (Mon-Thu, First Shift)
On-siteWest Jefferson, Ohio, United States
West Jefferson, Ohio, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Respond to orders, general inquiries, invoice questions, and client complaints while resolving issues with delivery dates or service. Determine the cause of problems, select and explain the best solutions, expedit corrections, and follow up to ensure resolution. Record consistent problem areas and handle routine responses that may require deviation from standard procedures. Apply freight forwarding knowledge, multi-task effectively, and resolve conflicts using strong listening and documentation skills. Requires extended sitting or standing and use of standard office equipment.
Required Qualifications
- High School Diploma or GED
- 2-4 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
- Extended sitting or standing
- Use of standard office equipment
- Professional certification in some areas
- Must be able to pass an E-Verify Check
- Must pass pre-employment substance abuse testing
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