Sr Client Service Advisor
On-siteHagerstown, Maryland, United States
Job Summary
Resolve complex client servicing escalations across multiple workflow channels while managing high-level inquiries on billing, funding, and PCI compliance. Provide expert-level support during onboarding and ongoing account management by analyzing statements, repricing accounts, and guiding clients through technical issues with POS terminals and payment gateways. Advise on chargebacks and billing discrepancies, proactively educating clients on system usage and issue prevention to drive retention and revenue protection. Collaborate with Sales, Operations, and third-party providers to ensure seamless client experiences and smooth activation transitions.
Required Qualifications
- Bachelor's Degree
- Minimum 5 years' experience in merchant services or related industry
- Currently authorized to work in the United States on a full-time basis
Desired Qualifications
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to prioritize, manage time, and multitask effectively
- Collaborative team member with a track record of building effective relationships with both internal and external partners
- Client-focused with a drive to resolve inefficiencies and manage change effectively
- Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software
- Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory alignment, and operational efficiency
- Knowledge of various third-party gateway and payment processing platforms
- Experience with Clover products and platforms
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.