Sr. Client Advisor | Fashion Valley
On-siteSan Diego, California, United States
Job Summary
Achieve and exceed individual sales goals and KPIs including sales volume, units per transaction, and average dollar per transaction. Deliver best-in-class client service across in-person, phone, and electronic channels while demonstrating exceptional product knowledge through craftsmanship and brand narratives. Partner with management to resolve client issues, execute floor moves, visual merchandising, and housekeeping, and assist with packing and wrapping merchandise. Manage inventory cycle counts, protect boutique assets, and oversee keyholder procedures for opening and closing. Maintain a positive, team-first attitude while adhering to all company policies and operating procedures in a fast-paced luxury retail environment.
Required Qualifications
- 2+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment
- Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills
- Strong drive for business results with a passion for creativity, fashion, and the brand
- Ability to prioritize tasks and manage time in a fast-paced environment
- Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled
- Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs
- Willingness to adhere to all company policies, procedures, regulations, and standards
Desired Qualifications
- Ability to read, count, and write to accurately complete all business and client-related transactions
- Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers, and all other office equipment)
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