Sr. Client Accounts Specialist
On-site · Atlanta, Georgia, United States
Job Summary
Senior Client Accounts Specialist at Alston & Bird LLP overseeing accounts receivable and collections within a high-profile law firm context. Responsibilities include managing a portfolio of client accounts, analyzing AR balances to drive timely payments, negotiating payment plans, escalating risks, drafting payment options, coordinating with Finance leadership and partners, utilizing Aderant and ARCS for account management, and maintaining strong client relationships while delivering accurate documentation and proactive collections strategies. Requires executive-level communication, ability to influence senior leaders, and a collaborative, attorney-facing approach; strong analytical and problem-solving skills with experience in financial data, billing lifecycle, and cross-functional coordination.
Required Qualifications
- Bachelor’s degree in accounting, Finance, or related field preferred (or equivalent combination of education and relevant experience).
- 2+ years of credit management and commercial collections experience (B2B), preferably within a law firm or professional services environment.
- Advanced knowledge of credit practices, credit analysis, and complex collection techniques; experience setting strategy for a portfolio and leading escalations.
- Negotiation skills to consider the unique circumstances of the delayed payment, client situation, and viable options to reach a mutually acceptable payment solution.
- Executive-level communication skills (written, verbal and virtual meetings), including the ability to translate complex account details into clear recommendations.
- Able to build trusted partnerships across the Firm and influence outcomes with attorneys, partners, and senior leaders.
- Able to resolve complex billing disputes through analysis, stakeholder alignment, and persistent follow-through while preserving client relationships.
- Strong business acumen and project/time management skills to prioritize competing deadlines and drive work to closure with minimal supervision.
- Professional proficiency in Excel and working knowledge of ARCS, Aderant and CoPilot.
- Knowledge of Dunn & Bradstreet credit reports and financial statement analysis; able to identify red flags.
- Able to manage sensitive and high-stakes conversations with established Firm etiquette, professionalism, and appropriate discretion.
- Law firm or professional services firm experience strongly preferred.
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