Sr Change Management Specialist - Guidewire
$78,000–$107,250 year
On-siteRichmond, Virginia, United States or Milwaukee, Wisconsin, United States
Job Summary
Conduct change impact assessments and readiness evaluations to identify adoption risks and mitigation actions. Partner with business leaders and delivery teams to develop targeted communications, facilitate workshops, and coordinate training activities for user enablement. Track readiness and adoption metrics while gathering feedback to support deployment, hypercare, and post-go-live reinforcement. Maintain change documentation, reporting, and lessons learned to integrate change activities into release plans. This role supports organizational change management across the Guidewire portfolio for Markel, a Fortune 500 insurance holding company.
Required Qualifications
- Bachelors degree
- 5+ years of experience in Change Management, Communications, Training, Organizational Development, or Business Transformation
- Experience supporting large-scale technology implementations
- US Work Authorization
- Strong communication, facilitation, stakeholder management, and analytical skills
- Experience conducting impact assessments, readiness evaluations, and adoption measurement
Desired Qualifications
- Guidewire experience
- Prosci or comparable change management certification
- Insurance industry experience
- Experience leveraging AI tools (e.g., Microsoft Copilot, ChatGPT, digital adoption platforms) to automate administrative tasks, accelerate content creation, summarize insights, develop communications, support training development, and improve overall change delivery efficiency
- Ability to use data, analytics, and AI-enabled tools to identify adoption trends, stakeholder sentiment, and readiness risks
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