Sr. Business Operations Analyst - Post Sales
$91,630–$138,600 year
RemoteUnited States or Manhattan, New York, United States
Job Summary
Own analytics and trend reporting for assigned segments within renewals and customer success, serving as the go-to analyst for leadership and frontline managers. Extract and reconcile data across Salesforce, financial systems, and customer success platforms, resolving discrepancies to transform complex datasets into reliable, decision-ready analysis. Design post-sales processes and drive adherence across teams by monitoring compliance, flagging drift, and partnering with leads to close gaps. Build reporting on utilization, product adoption, and expansion to inform retention and growth strategy, while partnering with Sales Strategy, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates and reduce churn. Support quarterly and annual reporting on post-sales performance, including bookings and pipeline health, for business reviews and leadership presentations. Maintain a working understanding of renewals and CS operating models to identify risk, inconsistency, and improvement opportunities across the organization.
Required Qualifications
- 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role
- Comfort working with large datasets to build models, run analyses, and surface trends
- Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack
- Strong written and verbal communication, including comfort influencing stakeholders without direct authority
- Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment
- All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law
Desired Qualifications
- Post-sales experience (renewals or customer success)
- Experience designing or driving adoption of operational processes
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