Sr Business Analyst
On-site · North Wales, Pennsylvania, United States
Job Summary
The Sr Business Analyst acts as a primary liaison between business users and technical teams for Salesforce Sales Cloud and Service Cloud initiatives. Responsibilities include leading requirement gathering sessions, analyzing business processes, and translating business requirements into user stories and functional specifications. The role demands strong expertise in Salesforce, with a deep understanding of sales lifecycle and service workflows, as well as experience in Salesforce configuration concepts. Key skills include excellent communication, problem-solving, and collaboration abilities, especially in Agile environments.
Required Qualifications
- Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
- Proven experience as a Business Systems Analyst in Salesforce implementations
- Strong analytical and problem-solving skills
- Ability to manage multiple stakeholders and priorities
- Experience working in Agile / Scrum environments
- Excellent verbal and written communication skills
- Ability to present solutions clearly to both business and technical audiences
- Strong documentation and storytelling skills
Desired Qualifications
- Salesforce certifications (Admin, Service Cloud Consultant, Sales Cloud Consultant)
- Experience with Salesforce integrations (REST/SOAP, MuleSoft, middleware)
- Exposure to Experience Cloud or Digital Engagement
- Experience in large-scale or multi-org Salesforce implementations
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