Sr. Associate, Process Manager (Auto)

Oversee multiple business processes by monitoring, reporting, and planning improvement or redesign initiatives. Define and manage process controls while identifying opportunities to implement changes through collaboration. Collect and analyze process data to initiate sustainable practices, review trends for gaps, and report to senior leadership. Resolve complex problems by interpreting policies and escalating breakdowns to involve appropriate stakeholders. Maintain formal process documents, create project reports and diagrams, and represent the department on change control forums. Provide training to internal customers on specific processes, including presentations to executive levels.