Sr Associate - KAM
On-siteMumbai, Maharashtra, India
Mumbai, Maharashtra, IndiaOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage key accounts with banks and NBFCs by selling the Collections Platform, AI products, and services while executing cross-sell and upsell strategies. Build deep, consultative relationships with internal stakeholders to influence product roadmaps and serve as the customer voice. Monitor account health metrics to identify growth opportunities, conduct quarterly business reviews, and negotiate renewals for commercial alignment. Partner with internal teams to resolve operational issues and stay current on market trends and regulatory developments affecting client strategy.
Required Qualifications
- Bachelor's degree in Business, Finance, Economics, or a related field
- 5-8 years of experience in key account management, B2B client success, or partnerships in a Fintech, SaaS, or financial services setting
- Having relevant experience in Collection Services and Account Management
- Strong analytical mindset with proficiency in Excel, PowerPoint, and CRM systems (e.g., Salesforce, HubSpot)
- Excellent verbal and written communication skills, including experience in stakeholder engagement and presentations
- Ability to navigate complex client organizations and influence senior decision-makers
Desired Qualifications
- MBA or equivalent
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