Sr Area Service Leader - Boston Metro Area.
$142,080–$213,120 year
RemoteUnited States
Job Summary
Own and manage current customer relationships across designated sites or territory, ensuring customer success and satisfaction. Lead and coach a mix of technical teams including Biomedical Technicians, Field Engineers, and Program Coordinators to execute operational and commercial business objectives. Serve as the primary point of contact for local critical customer issues and rejected calls, driving profitability and market share while maintaining SLA targets. Manage on-call processes, plan resources for vacation and escalated service calls, and ensure smooth service delivery in line with contractual commitments. Partner with the Market Service Director and commercial account community to design and implement customer success plans that drive value and retention.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)
- Previous People Leader experience.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs/projects.
- Ability to document, plan, market, and execute programs.
- Proven experience leading a team, managing customer relationships
- Ability to understand customer issues and drive resolution whether technical or business related.
- Must be legally authorized to work in the United States for this opening.
- Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
- Must be available for U.S. based positions only.
Desired Qualifications
- Prior experience managing a Field Service team in equipment maintenance.
- GE Healthcare Service or Operational experience
- Prior field sales or field service experience.
- An inclusive leader that builds a connection through personal involvement and trust.
- Proven ability to influence and drive change.
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