Sr Analyst IT Operations
On-site · Hyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Senior analyst role to support development, documentation, and continuous improvement of ITSM processes. Works with ITSM Process Managers, ITSM Team Lead, and GRC to ensure processes are well-defined, compliant, and communicated; provides executive-ready reporting, dashboards, and metrics; serves as a functional backup to the CFS Manager; emphasizes strong documentation, stakeholder communication, and AI-enabled capabilities adoption within ITSM processes.
Required Qualifications
- Bachelor’s degree in Information Technology, Business, Computer Science, or related field, or equivalent practical experience
- 6+ years of experience in process development, service management, or governance roles
- 6+ years of experience working with ITIL-based IT Service Management frameworks
- 6+ years of experience working with the ServiceNow platform in an enterprise environment
- Experience supporting governance, risk, or compliance initiatives
- ITIL v3 or ITIL 4 certification required
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