Sr. Acct. Manager, Member Relations - Greater China
On-siteShanghai, Shanghai, China
Job Summary
Drive regional membership development and engagement by identifying strategic growth needs, customizing Virtuoso offerings, and delivering key performance metrics aligned with the business plan. Partner with agency owners and managers to execute annual strategic sales and engagement plans, while overseeing operational member needs and preferred supplier sales through training, shared reporting, and advocacy. Lead new member and advisor recruitment, coordinate regional events, road shows, and management visits, and champion member requirements internally to develop customized programs. Monitor competitor analysis, maintain accurate production reports, and utilize CRM systems to track individual member growth and engagement goals.
Required Qualifications
- Tertiary qualifications in Business, Travel & Tourism or Marketing
- 5 – 7+ years related work experience
- Strong experience in industry and understanding of the market
- Commercial acumen – negotiation and strategy
- Fluency in English and Mandarin
- CRM – proficiency in using company platform
- Proficient in Microsoft Office Suite
- Prior strategic account management experience
- demonstrated account management success
- Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve and make decisions
- Leadership capabilities
- Excellent presentation skills
- Results orientated
- Strong quality service attitude and approach
- Self-motivated and energetic
- Champion of company goals and objectives
- 35%+ of time for this role will be spent travelling
- Travel will be primarily domestic but may include some international
Desired Qualifications
- Cantonese highly preferred
- Innovation – Forward thinking, curious and creative
- Leadership – Ability in leading people or projects
- Collaboration – Strong skills in inspiring the win-win-win
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