Sr. Account Manager - Valet & Parking Services Maine Medical
$82,900–$124,400 year
On-sitePortland, Maine, United States
Job Summary
Oversee one Tier 3 or 4 assigned account and its organizational chart, driving financial performance, guest satisfaction, and business development objectives. Manage payroll, enforce scheduling controls, and ensure accurate forecasting and reporting while utilizing standardized business systems. Recruit, hire, train, and coach direct reports, conducting performance appraisals and managing shift huddles. Maintain regular communication with clients, lead POP meetings, and identify new opportunities through monitoring business changes and construction projects. Report escalations to the Area or District Manager and ensure compliance with safety, security, and loss prevention procedures.
Required Qualifications
- Must reside in Portland, Maine
- Bachelor's degree from a four-year college or university
- Must be able to drive manual transmission
- Must have and maintain a valid driver's license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
- A minimum of three (3) years of related experience and/or training
- Knowledge of general business practices including accounting, human resources and customer service
- Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
- Demonstrated work ethic, drive, energy, and persistence to achieve goals
- Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
- Written and verbal communication skills to effectively address all levels within the organization
- Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
- Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
- Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
- Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects
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