Sr Account Manager-Phoenix

Manage operational and technical relationships with assigned clients through in-person visits and phone calls to ensure quality delivery and maintenance of Fiserv products. Develop and maintain standard operating procedures while influencing cross-functional initiatives on incident response and process improvement. Provide reporting on accomplishments and activities, ensuring compliance with system audits and client profile updates. Understand client environments to drive full utilization of Fiserv solutions for maximum benefit. Requires 3+ years in customer service and ability to travel up to 20%.