Sr Account Manager - Orlando
RemoteOrlando, Florida, United States
Job Summary
Develop and manage operational and technical relationships through in-person visits and phone calls to carry out the account plan. Understand the client's environment to ensure full utilization of Fiserv's solutions, provide reporting on accomplishments and activities, and work cross-functionally on critical initiatives including incident response and process improvement. Maintain compliance with system audits and client profile updates to ensure legal and contractual obligations are met. Requires 3+ years in customer service, ability to travel up to 20%, and local presence in Orlando with travel restrictions excluding several states.
Required Qualifications
- High School Diploma or equivalent experience
- 3+ years' experience in customer service
- Ability to travel up to 20%
- This role must be local to the area
- Willing to travel within that geography
Desired Qualifications
- Bachelor's degree
- Project Management experience
- Enterprise problem prevention and resolution experience
- Ability to make independent decisions, exercising good judgment and managing complex issues
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