Sr. Account Manager
$120,000–$135,000 year
On-siteSan Francisco, California, United States
Job Summary
Act as the business owner of assigned accounts by defining a clear vision and business plan to drive net retention across existing enterprise customers. Proactively manage pipeline and renewals to meet quarterly targets while cultivating relationships with executive sponsors to establish strategic alignment. Champion clients internally by collaborating with Customer Success, Professional Services, and Engineering to solve problems and convert challenges into sales opportunities. Prepare business reviews, proposals, and contracts, maintaining accurate forecasting within the CRM. Negotiate contract renewals and expansion opportunities, leveraging technical expertise to articulate solution benefits to key stakeholders. Travel 10% to meet clients for on-site efforts and ensure platform adoption.
Required Qualifications
- BS/BA degree
- 8 years of experience in a B2B Account Management, Sales or Customer Success role
- Tech savvy with an agility to learn about our platform
- Strong proficiency working Salesforce or other CRM and sales enablement tools
- Advanced knowledge of Digital Marketing
- Prior experience working within an enterprise SaaS organization
- Strong account planning and account management capability
- Knowledgeable of industry trends, companies, technology
- Outstanding written and verbal communication skills
- Comfortable working directly with multiple C-level executives, business sponsors, IT, and procurement
- Exceptional listening and interpersonal skills
- Strong team player with proven ability to work across many departments
- Experience managing complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
- Proficient with standard corporate productivity tools (email, voicemail, MS Office, G suite)
- High level of urgency, Organized with a rigorous attention to detail, drive for excellence, and a positive can-do approach
- Strong presenting and consultative skills
- Ability to travel (10%+)
- Proven history of exceeding sales/retention targets for enterprise software solutions
- Strong ability to negotiate and close enterprise level agreements
- Ability to establish and hold customers to key timelines
- AI literacy and competency
- Curiosity and adaptability
- Skill at utilizing AI to amplify their specific roles
Desired Qualifications
- BS/BA degree desired
- Understanding of SEO/AEO
- Displays passion for Digital Marketing and SEO
- Proactively works to remain informed about new trends
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