Sr Account Manager - Boston
$54,500–$116,000 year
RemoteBoston, Massachusetts, United States
Job Summary
Manage operational and technical relationships for assigned clients through in-person visits and phone calls to execute account plans. Develop and maintain these relationships by understanding client environments, ensuring full utilization of Fiserv solutions, and providing reporting on accomplishments and activities. Work cross-functionally on critical initiatives including incident response, process improvement, and standard operating procedure development. Maintain compliance with system audits, client profile updates, and administrative duties to meet legal and contractual obligations. Requires 3+ years in customer service, up to 20% travel, and ability to exercise independent judgment.
Required Qualifications
- High School Diploma or equivalent experience
- 3+ years' experience in customer service
- Ability to travel up to 20%
Desired Qualifications
- Bachelor's degree
- Project Management experience
- Enterprise problem prevention and resolution experience
- Ability to make independent decisions, exercising good judgment and managing complex issues
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