Sprinkler Service Coordinator
On-siteWarrendale, Pennsylvania, United States
Job Summary
Answer incoming phone calls, schedule and dispatch service technicians optimizing routes, and coordinate customer follow-up appointments to maintain service continuity. Monitor daily technician activities, prepare status reports, document service outcomes, and gather customer feedback through post-service surveys. Identify and resolve customer issues professionally while managing sprinkler inspections billing for accurate invoicing. Communicate effectively with customers, technicians, and internal staff to ensure clarity and satisfaction. Support organizational goals by completing tasks and projects as needed. This role is part of Fire Fighter Sales and Service Co.'s collaborative team environment with regular interaction across sales, service, and operations departments.
Required Qualifications
- High School Diploma or equivalent
- 1-3 years of experience in scheduling, routing, or dispatching service technicians, drivers, or product deliveries
- 1-3 years of strong customer service experience, preferably in a service or field operations environment
- Proficient in Microsoft, particularly word and excel
- Highly organized with strong attention to detail and accuracy
- Excellent verbal and written communication skills for interacting with customers and team members
- Strong problem recognition and resolution skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Demonstrated reliability, good attendance, and a solid work ethic
- Self-motivated and able to work independently while also being a collaborative team player
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