Sprinkler Service Coordinator
On-siteWarrendale, Pennsylvania, United States
Warrendale, Pennsylvania, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Answer incoming phone calls, schedule and dispatch service technicians, and coordinate customer follow-up appointments to ensure timely service delivery. Monitor daily technician activities, prepare status reports, and document service outcomes while managing sprinkler inspections billing for accuracy. Communicate effectively with customers, technicians, and internal staff to resolve issues and gather post-service feedback. This role supports Fire Fighter Sales and Service Co.'s operational goals in a fast-paced office environment requiring strong multitasking and communication skills.
Required Qualifications
- High School Diploma or equivalent
- 1-3 years of experience in scheduling, routing, or dispatching service technicians, drivers, or product deliveries
- 1-3 years of strong customer service experience, preferably in a service or field operations environment
- Proficient in Microsoft, particularly word and excel
- Highly organized with strong attention to detail and accuracy
- Excellent verbal and written communication skills for interacting with customers and team members
- Strong problem recognition and resolution skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Demonstrated reliability, good attendance, and a solid work ethic
- Self-motivated and able to work independently while also being a collaborative team player
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