SpringHill Suites Night Auditor - Seasonal
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-sitePart TimeEnterprise
Part TimeEnterprise
Job Summary
Manage guest services, register arrivals, and handle phone inquiries while operating the FOSSE property management system. Process cash and credit card transactions, sell amusement park tickets, and balance daily room and F&B revenues. Complete end-of-day reporting, audit PMS rollovers, and resolve guest concerns using Marriott's recovery process. Supervise the watchman to ensure a clean, safe environment and stock the market. Respond to emergencies per protocol and assist with breakfast setup. Maintain open communication with shifts and management while adhering to company policies.
Required Qualifications
- Charismatic attitude
- Ability to operate a computer and learn the property management system ( FOSSE)
- Previous hotel front desk experience
- High school diploma or equivalent
- Able to stand for long periods of time
- Able to work third shift, weekends and holidays
- Have good verbal and written communication skills
- Ability to multitask
- Have independent problem solving skills and sense of urgency
- Ability to work as a team in a fast-paced environment
- Ability to handle guest request and complaints, take payments and give necessary compensation and refunds
- Ability to remain calm during emotionally charged situations
- Proudly represent the brand and company
- Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law
- Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law
Desired Qualifications
- Previous Marriott experience
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