SPOC Phone Agent l - Remote

Own the contact for delinquent borrowers from referral through resolution by offering payment relief programs, loan modifications, or foreclosure alternatives. Assist customers in gathering necessary information, determine eligibility for solutions, and negotiate repayment agreements while adhering to FDCPA and regulatory guidelines. Document all activities in default workstations, update systems, and escalate issues timely to applicable channels. Collaborate with support departments to identify needs and deliver results while meeting deadlines. Maintain a professional, empathetic demeanor during all member interactions and successfully complete mandatory and annual regulatory compliance training.