Specjalista/Specjalistka ds. obslugi klienta
On-siteOleśnica, Lower Silesia, Poland
Oleśnica, Lower Silesia, PolandOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct daily customer service via phone, email, and other channels by accepting, processing, and monitoring orders from placement to delivery. Coordinate order fulfillment with Sales, Logistics, Planning, Warehouse, and Finance teams while managing customer information in ERP systems. Handle complaints, process returns and invoices, and proactively identify delivery risks. Prepare reports and maintain documentation for orders, deliveries, and corrections. Collaborate with internal stakeholders to improve service quality and resolve operational challenges.
Required Qualifications
- Minimum 2-3 years of experience in Customer Service, Order Management, Sales Support, Logistics, or a similar position
- Very good knowledge of the Polish language
- Highly developed communication skills and relationship building skills
- Excellent organization of own work and ability to manage multiple tasks simultaneously
- Proactive approach and ability to solve problems independently
- Attention to detail and high accuracy in task execution
- Ability to work under time pressure and prioritize
- Responsibility and adherence to procedures and applicable regulations
Desired Qualifications
- Knowledge of the English language
- Experience working with ERP systems (Microsoft Dynamics AX or SAP is welcome)
- Good knowledge of the Microsoft Office package, especially Outlook, Teams, and Excel
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