Specijalist korisničke podrške na njemačkom jeziku (m/ž) M+ BH d.o.o.
RemoteSarajevo, Federation of B&H, Bosnia and Herzegovina or Bosnia and Herzegovina
Sarajevo, Federation of B&H, Bosnia and Herzegovina or Bosnia and HerzegovinaRemoteFull Time
Full Time
Job Summary
Provide German-language support and information to client users via email, ticket, chat, and voice channels. Handle user inquiries through ticket processing and resolution while maintaining high service quality and customer satisfaction. Deliver problem-solving in an efficient, pleasant manner using strong communication skills and German language proficiency. Work remotely across Bosnia and Herzegovina with access to modern equipment, internal training, and a team of experienced mentors.
Required Qualifications
- Odlične komunikacijske vještine
- Izvrsno znanje njemačkog jezika, pismeno i usmeno
- Poznavanje MS Officea/Google, poznavanje rada na računaru
- Sposobnost rješavanja problema na učinkovit, brz i ugodan način
- Visoka orijentacija na klijente
- Sposobnosti rješavanja upita
- Sposobnost rada u timu
- Pouzdanost
- Nezavisnost
- Ambicija
- Snalažljivost
- Ljubaznost
- Zadovoljstvo u radu s klijentima
- Pozitivnu, motiviranu ličnost sa visokom radnom etikom
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